Shipping policy

Shipping & Delivery Policy

At Lynne’s Loving Touch, many of our products are personalised or made to order especially for you.

Processing time

Orders are normally prepared and dispatched within 3–5 working days after your order has been received and payment confirmed.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods, such as Christmas, processing may occasionally take a little longer.

Delivery

Orders are normally sent using Royal Mail.

Delivery time is in addition to our 3–5 working day processing time. Royal Mail delivery times are estimates and may occasionally be affected by circumstances outside our control.

Personalised orders

Please check all personalisation details carefully when placing your order, including names, spellings, numbers, sizes and colours. Production may begin shortly after an order is received.

Delivery address

Customers are responsible for providing a complete and accurate delivery address when ordering. Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed once an order has been dispatched.

Delayed or missing orders

If your order has not arrived within the expected timeframe, please contact us and we will help investigate the delivery.

Damaged orders

If an item arrives damaged, please contact us as soon as possible and provide your order number and photographs of the item and packaging where possible.

Contact us

If you have any questions about your order or delivery, please contact:

Lynne’s Loving Touch
Email: lynnewatkin@gmail.com