Refund policy
Returns & Refund Policy
At Lynne’s Loving Touch, many of our products are personalised or made especially for you. Please check all names, spellings, sizes, colours and other personalisation details carefully before placing your order.
Personalised and made-to-order items
Items that have been personalised or made to your individual specifications cannot normally be returned or exchanged if you change your mind, order the wrong size, or provide incorrect personalisation details.
This does not affect your statutory rights.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty, not as described, or we have made an error with your personalisation, please contact us at lynnewatkin@gmail.com as soon as possible. Please include your order number and, where possible, photographs showing the problem.
We will review the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory rights.
Non-personalised items
For eligible non-personalised goods purchased online, you may normally cancel your order within 14 days of receiving the goods. You then have a further 14 days to return the goods after notifying us of your cancellation.
Returned items should be unused and, where reasonably possible, returned in their original condition. Unless the goods are faulty, damaged or incorrect, the customer is responsible for the cost of returning them.
Refunds
Once an eligible return has been received and checked, we will process any refund due to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Nothing in this policy limits or excludes your rights under UK consumer law.
Contact us
If you have any questions about a return, refund or an order, please contact:
Lynne’s Loving Touch
Email: lynnewatkin@gmail.com